Shipping & Delivery

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A COVID-19 Update

The health of our employees, customers, and everyone is one of our top priorities. Because of this, please be aware that we have temporarily reduced our hours of operation and, therefore, there might be delays to processing your order. Our new processing times vary from 2 to 4 business days (6+ days for custom orders).  Please note that each specific product page has an "Estimated delivery date". We have disabled expedited shipping. This shipping option will be back soon.

If you have any questions or concerns, we will do our best to accommodate most reasonable requests. Click here to open our contact page.

Below are our new hours of operation.

Stay safe.

Thanks.
info@tugasunwear.com
760-727-3332
Monday through Friday
9am – 4pm PST

Shipping Methods: US Postal Service and FedEx.

Shipping Costs:

Standard 3-5 days: $3.99 for orders under $74.99

Standard 3-5 days: FREE shipping at $75+

Expedited: $15 (currently disabled)


Standard Domestic Shipping: Orders ship within 2-4 business days after your order is placed and ship via USPS with a 3-5 day transit time depending on your location from California. Please be aware that some products may have a longer handling time including custom items, but each product page will provide these details. Flat rate shipping of $3.99 within the U.S. (including Hawaii and Alaska). Free shipping starts at $75!

Domestic Expedited Shipping:  Expedited orders ship within 2 business days after you place your order and they ship via FedEx 2-Day (business days). We can't ship expedited orders to military addresses or P.O. boxes. Some products are excluded from shipping expedited, but each product page will let you know if a product can ship expedited. Under the "add to cart" button" you'll see a drop down menu with shipping options starting with "standard shipping" and if expedited shipping is excluded, the product does not qualify for expedited shipping. Please note that the 2-day shipping process starts once the order leaves our warehouse, not from the date that the order is placed.

Please reference the specific product page for processing and delivery estimates. Please note that some products are excluded from expedited shipping, but each product page will display these details as "NOT AVAILABLE FOR EXPEDITED".

If your order includes custom and products "not available for expedited", then your order will take longer to process. Please place 2 separate orders if you'd like your items sooner.

Orders always ship on time, so when there are delays they are due to weather delays from the carrier and/or other factors from the shipping carrier. We apologize for these delays, so please contact us and we’ll do our best to track the status of your order with the carrier and/or process a new shipment.

Shipping Methods: US Postal Service and FedEx.

International Standard Shipping: Delivery time varies but can range from 5-16+ days depending on customs in the receiving country.

Canada Standard: $20 flat rate

All Other: $40 flat rate

Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country and are responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.

Custom items are made to order in our San Diego, California factory and now have a 7 business day lead time, excludes holidays. Orders with 6+ items will have a longer lead time, we will email you with the approximate lead time. Please be aware that if you're adding logos/text to your custom shirts, your lead time begins after you approve the mock up.

Returns & Exchanges

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Plangea, Inc. gladly accepts returns (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise for a refund (excludes any original shipping charges) within 60 days of original purchase date.

Please ship item(s) in its (their) original condition with a copy of the packing slip. To start a return, please visit our returns center here.

If you no longer have the packing slip, simply print out the Returns and Exchanges Form here or include your order number, name and address on a piece of paper. Refunds are processed within 2-3 business days after we receive the item(s). You will receive an email confirmation once your refund has been processed.

Please visit our returns center here.

If using our return label: $7.99 will be deducted from your return.

If returning at your cost: We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number in case item gets lost.

Exchanges: Use one of the methods above for returning the item(s). Exchanges ship for free.

Never.

Never, simply make sure to return or exchange items within 60 days and make sure items are in their original condition.

Our U.S. returns and exchanges policy also applies to all international orders with some exceptions for exchanges. Orders must be returned via FedEx, UPS, or DHL only.

International exchanges: Due to international shipping costs, customers are responsible for return shipping charges and shipping charges to ship out exchanges.

Plangea, Inc. gladly accepts requests for exchanges (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise within 60 days of original purchase date. Please ship item(s) in its (their) original condition with a copy of the packing slip and indicate what you would like to exchange for. If you no longer have the packing slip, simply print out the Returns and Exchanges Form here or include your order number, name and address on a piece of paper.

Please visit our returns center here to start an exchange.

Please be aware that the customer is responsible for return shipping charges.

We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number.

Exchanges are processed within 2-3 business days after we receive the item(s) and exchanged item(s) ship free of charge. You will receive an email notification when your exchange has been processed and shipped.

If you ever receive a defective or wrong item, please get in contact with us at info@tugasunwear.com, fill out our contact form, or call us at (800) 482 - 8842 and we will gladly process a full refund or exchange at no cost to you.

We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please contact us for more details.